Terms of Service

• "Agreement" means these Terms together with any Statement of Work, Order Form, or Master Service Agreement executed between the parties.
• "Services" means all cybersecurity, cloud, managed security, VAPT, SOC/NOC, DevSecOps, and related IT services provided by RedNek.
• "Client Data" means any data, content, or materials submitted by the Client to RedNek in connection with the Services.
• "Confidential Information" means any non-public information disclosed by either party that is designated as confidential or that reasonably should be understood to be confidential.
• "Deliverables" means reports, code, documentation, or other outputs produced by RedNek specifically for a Client engagement.

You agree to:

• Provide accurate, complete, and up-to-date information necessary for RedNek to deliver the Services.
• Grant RedNek access to systems, environments, and personnel reasonably required for service delivery.
• Designate a primary point of contact with authority to provide technical and business decisions.
• Comply with all applicable laws and regulations in your use of the Services.
• Not use the Services to engage in any unlawful, harmful, or unauthorized activity.
• Promptly notify RedNek of any security incidents, changes in scope, or material changes to your environment.

Each party agrees to:

• Keep the other party's Confidential Information strictly confidential using at least the same degree of care it uses for its own confidential information (but no less than reasonable care).
• Not disclose Confidential Information to third parties without prior written consent, except to employees or contractors with a need to know who are bound by equivalent obligations.
• Use Confidential Information only for the purposes of this Agreement.

Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no breach of this Agreement; (b) was rightfully known prior to disclosure; (c) is independently developed without use of Confidential Information; or (d) is required to be disclosed by law or court order (with prior notice where permitted).

These obligations survive termination of the Agreement for a period of 5 years.

Each party agrees to comply with all applicable data protection laws. Where RedNek processes personal data on behalf of the Client, a separate Data Processing Agreement (DPA) may be required. Our practices are further described in our Privacy Policy.

To the maximum extent permitted by applicable law:

• Neither party will be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits or data, even if advised of the possibility of such damages.
• RedNek's total aggregate liability to the Client arising from or related to these Terms shall not exceed the total fees paid by the Client to RedNek in the 3 months preceding the claim.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

The Client agrees to indemnify, defend, and hold harmless RedNek and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) Client's use of the Services in violation of these Terms; (b) Client Data; (c) unauthorized security testing authorizations; or (d) Client's violation of applicable law.

These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms shall be first attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be referred to binding arbitration under the Arbitration and Conciliation Act 1996, with the seat of arbitration in Hyderabad, Telangana. The language of arbitration shall be English.

For urgent or injunctive relief, either party may apply to courts of competent jurisdiction in Hyderabad, Telangana, to which both parties submit exclusive jurisdiction.

• Entire Agreement: These Terms, together with any applicable SOW or Order Form, constitute the entire agreement between the parties and supersede all prior agreements.
• Amendments: We may update these Terms and will provide at least 30 days' notice of material changes. Continued use of Services after the effective date constitutes acceptance.
• Waiver: Failure to enforce any provision does not constitute a waiver of future enforcement rights.
• Severability: If any provision is found unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions continue in full force.
• Force Majeure: Neither party is liable for delays caused by circumstances beyond their reasonable control, including natural disasters, government actions, or internet outages.
• Assignment: The Client may not assign these Terms without RedNek's prior written consent. RedNek may assign in connection with a merger or acquisition.
• Notices: Legal notices must be in writing and sent to the contact details below.